Updated: Oct 22, 2019
Instructor onboarding is an essential part of keeping your member experience consistent, yet so many business overlook this crucial step. It is not enough to just hire the right people, your new hire needs guidelines and businesses need to set expectations. Furthermore, spending the time initially will help them feel more connected to the business and team.
LET'S GET STARTED
Create an onboarding document using the outline below. The goal is to set clear expectations with your new instructors to build a strong and reliable team.
Next, dedicate 1-2 hours into training with your new hires. This can be done one-on-one or in a group setting. Do not skip this step. Review the onboarding document together to ensure everything is clear and let them know the best point of contact moving forward.
YOUR ONBOARDING DOCUMENT SHOULD INCLUDE:
Have a clear mission that encapsulates the vibe of your business and make it known. Plaster it on the first page and explain what it means to you. Keep it short and to the point- 1 or 2 sentences.
Create a list of values and include a brief explanation of behaviour corresponding with each value. For example, if your business value is 'We are welcoming', include a description like 'We greet each student by name when they check-in. We make eye contact and smile when we are in the studio'. Each value should ultimately go back to the experience you are trying to create.
Values are a fantastic reference point for performance reviews and instructor feedback (if instructor isn’t performing, there should be no grey area in terms of your expectations).
The policy page explains how you operate in terms of:
- studio discounts
- arrival time
Over the next couple pages, give your team tools to get them up to speed. Our recommendation is to provide as many resources as possible. This may include:
- opening and closing procedures
- sample playlists for reception and in class
- ideal studio temperature and how to adjust
- computer logins, forms and registration info
Outline all your class types with difficulty level, vibe and who can participate. We highly recommend you encourage your new instructors to attend a variety of classes. This way members get to know their faces and they are able to familiarise themselves with the studio.
I want to highlight that you need to INVEST TIME in this process. As a business owner or GFM, I know there aren’t enough hours in the day, but investing the time with your team will pay you back in spades. If you are extremely time poor, I recommend hiring in batches even if it’s just to fill your covers list.
This is an exciting time and you want your new team members to be enthused about joining you on your mission.